Last update: December 05, 2024
1. Who are we?
We are Wolcen Studio S.A.S., a company registered under 810 845 222 at the Nice Trade and Companies Register with its headquarters located 31 Rue de Paris, 06000 Nice, France.
We are a European game studio, uniting passionate and talented professionals across the globe, to create groundbreaking gaming experiences, such as Gods, Death and Reapers.
When you use our website or contact us, Wolcen Studio acts as the data controller, meaning we determine the purposes (the “why”) and means (the “how”) of processing your personal data, in accordance with applicable data protection regulations.
2. What personal data do we collect?
« Personal data » refers to any information that can identify you. This includes, your name, email address, or other details, such as your game preferences or the time you spend playing, which we collect when you contact us or agree to receive our personalised communications.
3. How and when do we collect your data?
We collect the personal data you provide to us, including when:
- You agree to receive our personalised communications;
- You contact us via email;
- You interact with us on social media or other platforms linked from our website;
- You exercise any of your rights outlined in section 7.
4. Why and on what basis do we use your data?
We collect and process your personal data for the following purposes:
- To send you personalised communications: We process your data to send you news about our games and offers from Wolcen, and to personalise the content, according to your preferences. You can unsubscribe at any time by clicking the unsubscribe link in each email.
- Legal basis: Consent.
- To respond to your inquiries: We use your data to handle and respond to your requests when you contact us via email or other channels.
- Legal basis: Legitimate interest.
- To comply with legal obligations: We process your data, as required to comply with applicable laws, such as responding to requests from regulatory or judicial authorities. This includes situations where you contact us to exercise any of your rights, as outlined in Section 7.
- Legal basis: Legal obligation.
5. Who has access to your data? Is it transferred outside the European union?
When you contact us, your data may be accessed by our teams who handle your request, including marketing, and by our service providers or subcontractors, such as hosting or mailing provider.
As part of the tools we use, your data may be subject to transfers outside the European Union. These transfers are secured using the following methods:
- Either the data is transferred to a country deemed to offer an adequate level of protection by a decision of the European Commission. This is the case for companies based in the United States that have joined the Data Privacy Framework;
- Or we have entered into specific contracts with our subcontractors regulating the transfer of your data outside the European Union, based on the standard contractual clauses approved by the European Commission
We may also share your data, under certain conditions and upon their request, with judicial or data protection authorities, as well as with regulated professionals such as the lawyers assisting us.
6. How long do we keep your data?
We retain your personal data for as long as necessary to comply with applicable regulations or to meet operational needs, such as efficiently managing our relationship with you.
- For user request: your data is retained for the time required to process and respond to that request. In case of exercising your right to object, as described in section 7, we retain this information for up to 5 years.
- For communications: your data will be kept until you withdraw your consent or for up to 3 years from your last interaction with us.
These retention periods may vary if required by legal or contractual obligations.
7. What are your rights and how exercise them?
According Chapter III of the GDPR, you have the following rights:
 | Right to access You can ask to access the personal data we hold about you and request a copy of it. |
 | Right of rectification You can ask us to update or correct your personal data (e.g., if you change your email address). |
 | Right of erasure You can request that we delete your personal data (“right to be forgotten“). Your data will also be deleted once the retention periods described in this policy expire. |
 | Right of limitation You can ask us to limit how we process your personal data in certain situations. |
 | Right of portability You can request your personal data in a structured, commonly used, and machine-readable format to share it with another organization. |
 | Right to object You can object to the processing of your personal data if you no longer want to be included. |
To exercise any of these rights, please contact us at contact@wolcen-studio.com. Make sure to include your first name, last name, and email address so that we can identify you and process your request efficiently.
For more information, please refer to section 9 (Contact us).
8. How to submit a complaint to the CNIL?
We are committed to doing everything possible to uphold your rights regarding your personal data. However, if you believe that your rights have not been respected, you can always submit a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the supervisory authority responsible for ensuring compliance with data protection regulations in France.
For more information, please visit the CNIL website: www.cnil.fr.
9. Contact us
 | contact@wolcen-studio.com |
 | Wolcen Studio31 Rue de Paris06000 Nice |
To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.
The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.